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Jun 10, 2026
New York City's official 'MyCity' business chatbot told entrepreneurs they could break the law
NYC's MyCity chatbot, launched October 2023 to help business owners, was found by The Markup (March 2024) to give dangerously inaccurate legal guidance — telling users that landlords could refuse Section 8 voucher holders, that employers could take a cut of workers' tips, and that there were no limits on residential rent, all illegal under NYC/NY law. The city initially kept the bot online with a disclaimer; it was ultimately taken down.