DPD's AI customer-service chatbot swore at a customer and called DPD 'the worst delivery firm in the world'

Pillar Security disclosed CVE-2026-22708 in Cursor. In Auto-Run Mode with an allowlist enabled, shell built-ins such as export, typeset, declare, readonly, unset and local were implicitly trusted by Cursor's server-side evaluator and executed without appearing in the allowlist or requiring approval, because they run inside the shell session rather than as separate binaries. An attacker delivering indirect prompt injection could silently poison environment variables and then trigger malicious code through trusted developer tools, producing both zero-click and one-click remote code execution. Pillar reported it in August 2025, Cursor acknowledged it as a systemic issue in September 2025, and the fix shipped in version 2.3 in January 2026, which now requires explicit approval for any command the parser cannot classify.

Futurism reported in November 2023 that Sports Illustrated published product-review content under fabricated author personas — for example 'Drew Ortiz,' whose headshot was bought from an AI-portrait site and who had no real existence — supplied by third-party vendor AdVon Commerce. After inquiries, the fake authors vanished from the site. Publisher The Arena Group denied the articles themselves were AI-written but acknowledged pseudonyms; the episode damaged SI's credibility.

Klarna said in 2024 that its OpenAI-powered assistant did the work of 700 customer-service agents. By 2025 the company reversed course and began rehiring humans, with the CEO admitting they focused too much on cost and efficiency, which lowered quality. Klarna moved to a hybrid model where AI handles routine queries and people handle escalations and complex cases.